399bet8 Privacy Policy — How We Keep Your Data Safe

399bet8 only collects the information strictly necessary to deliver its services. Collecting excessive or unnecessary data is against our policy.

Information collected at registration

• Full name (Bengali or English)
• Mobile number (Bangladeshi)
• Email address
• Date of birth (for age verification)
• Password (stored as an encrypted hash)

Information collected during KYC verification

• Photo of national ID card or passport
• Permanent Address
• Occupation (optional)

Technical data collected automatically

• IP address (for security and location verification)
• Browser type and version
• Device type (mobile/desktop)
• Site usage time and session data
• Cookies (for session management)

399bet8 uses collected data solely for specific, legitimate purposes. Each purpose is clearly outlined below.

For service delivery

• Account Creation & Management
• Betting and casino services processing
• Processing deposits and withdrawals
• Delivering Bonuses & Promotions

For security & compliance

• Identity verification and age confirmation
• Fraud & Money Laundering Prevention
• Detecting multiple accounts
• Meeting legal obligations

For service improvement and communication

• Providing Customer Support
• Sending important updates and security notifications
• Sending promotional messages with your consent
• Personalising your on-site experience

399bet8 does not sell your personal data or share it with third parties for advertising purposes. In limited circumstances, certain information may be shared with partners solely to deliver our services.

When Your Data May Be Shared

• Payment processors: Only the minimum required information (amount and mobile number) is shared to process bKash, Nagad, or Rocket transactions.
• Identity Verification Service: Conditionally shared with approved verification partners for the KYC process.
• Legal authorities: In response to a court order or a lawful government request.
• Emergency Security: To regulatory authorities in the event of an active fraud or money laundering investigation.

All third parties with whom data is shared are bound by agreements that mirror 399bet8's privacy standards.

399bet8 uses cookies to support site functionality and security. Cookies are small text files stored in your browser.

Cookie Types & Purpose

• Session cookies: Used to maintain your logged-in state — automatically cleared when the browser is closed.
• Security cookies: To detect multiple devices on the same session or identify suspicious activity.
• Preference Cookies: To remember your language and display preferences.
• Analytics cookies: Used to understand which sections of the site receive the most traffic — no personally identifiable information is involved.

Most browsers let you block cookies in their settings. However, disabling cookies may prevent certain site features — such as staying logged in — from working properly.

399bet8 does not retain data longer than necessary. Each category of data has its own defined retention period.

• Account information: For the duration your account is active, and for 5 years after closure (as required by law).
• Transaction History: Minimum 7 years (as required by financial regulations).
• KYC documents: Up to 5 years after account closure.
• Customer Support Chat: 2 years.
• Session Logs: 90 days.
• Marketing Preferences: Unsubscribing takes effect immediately.

Once the retention period expires, data is securely and permanently deleted. Removal from backups also takes place within the specified timeframe.

You have full rights over your own personal data. 399bet8 respects those rights and makes them easy to exercise.

Your Rights

• Right to Access: You can request to see what personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information we hold.
• Right to erasure: You may request deletion of your data unless we are required by law to retain it.
• Right to restrict processing: Request to stop the use of your data for specific purposes.
• Right to data portability: The right to request a copy of your personal data in a machine-readable format.

To exercise any of these rights, email us at support@399bet8.click. We will respond within 30 business days. All requests are processed after identity verification.

399bet8 employs industry-leading technical measures to protect your data.

• SSL/TLS encryption: 256-bit TLS 1.3 protocol applied to all communications.
• Database Encryption: Stored sensitive data is encrypted with AES-256.
• Firewall: An advanced web application firewall is actively in place.
• DDoS Protection: Attack-resistant network layer.
• Access control: A minimum necessary access policy applies to all staff.
• Regular security audits: Regular penetration testing conducted by third-party auditors.

That said, no one can guarantee 100% security on the internet. We encourage you to do your part — use a strong password, keep two-factor authentication enabled, and report anything suspicious to us right away.

399bet8 services are exclusively for users aged 18 and above. We do not knowingly collect data from minors.

If anyone under 18 registers by mistake and we become aware of it, the account is immediately closed and all collected data is permanently deleted.

If a parent or guardian suspects their child has created an account on 399bet8, please contact support@399bet8.click immediately — we will take prompt action.

In the event of a confirmed or suspected data breach, 399bet8 will take the following steps:

• A preliminary investigation is completed within 72 hours.
• Affected members are notified via email and SMS.
• Affected systems are immediately isolated and security is restored.
• Directing members to change their passwords where necessary.
• Notifying the relevant regulatory authorities with the required information.
• A detailed incident report is shared with affected members.

399bet8 may update this privacy policy from time to time. Members will be notified of any significant changes via email or an on-site notice.

The "Last Updated" date at the top of the page will always reflect the most recent revision. For significant changes, your consent may be sought.

Privacy Contact

For any questions or concerns regarding this policy:

• Email: support@399bet8.click
• Live chat: click the button at the bottom right of the site (24/7)
• Use the subject line: "Privacy Policy Inquiry" — for a faster response